FAQs

What are your office hours?

Click here to see Physicians Prompt Care office hours.

Do I need an appointment?

No, we are a walk-in facility and an appointment is not required. If you have a non-emergency medical need, feel free to visit us at your convenience during our hours of operation.

Where should I go, the emergency room or immediate care clinic?

Our staff is trained to handle a wide array of medical emergencies. However, emergencies such as serious cardiac and respiratory conditions or excessive bleeding are best evaluated and treated in a hospital’s emergency room. If you are in doubt about the seriousness of your condition, error on the side of safety and call 9-1-1 or visit the nearest emergency room. In addition, if you visit our facility and we deem your situation is in need of further medical care, we will arrange for immediate transfer to the closest hospital facility if necessary.

What should I bring to my visit?

Please bring a copy of your I.D. and most recent insurance card. If you are currently taking any prescription or over-the-counter medications, please be prepared to provide that information as well.

If you have a work injury, bring an authorization to be treated by your supervisor or come with your supervisor.

Click here to download Check-in forms ahead of time to expedite your service.

Do I have to pay for my visit at the time of the visit?

Payment is required at the time of service for the amount not covered by your insurance plan. If you have insurance, please note that most insurance plans require an up-front co-pay amount for which the patient is responsible. If you do not have insurance,payment is required in full.

What happens if my insurance company does not pay my bill?

Health care insurance is intended to cover some, but not all, of the costs of medical care. If you have any questions about your insurance coverage, please call our office at 708-478-2500. In all medical settings, please be aware that the patient is ultimately responsible for payment of fees if there are problems with coverage from the insurance company.

Do your doctors treat young children?

Yes, depending on the service required, our staff of medical professionals is able to treat patients as young as newborns.

Do you have any other facilities?

We are currently located in Tinley Park. Please check back often to see where our other offices will be opened.